Microsoft MFA Enrollment for Desktop Users

This guide applies only to desktop users with an office phone. It does not apply to users that work from home, or to users that work on a tablet.

Your organization is requiring that you enroll in multi-factor authentication for your microsoft account. Please use the Microsoft Edge broswer so that the prompts that you receive will look exactly as the prompts in this guide. Other browsers are support, but may look slightly different.

To complete this enrollment, you will need to request a Security Key from an administrator.

If you need help completing this guide, please submite a help ticket.

Step 1: Login to manage your microsoft account.

Go to https://myaccount.microsoft.com and sign in using your work email and password. Your password is the same as the one that you use to login to your computer every morning.

Step 2: Edit your security information.

Find the tile that says "Security info, and click the link that says "Update Info."

Step 3: Add your office phone multi-factor authentication method.

Click on the "+" icon where it says "Add Sign-In Method." It will prompt you to add a new method by offering a dropdown menu that is labeled "Choose a method."  From the dropdown list choose "Office Phone."

Alternatively, you may choose "Phone" and continue the process using your personal cell phone. However, this guide will focus on the "Office phone method.

Step 4: Enroll your extension.

Use the phone number (708)572-5125 and enter your extension number in the prompt below. Select "Next" to proceed.

Step 5: Confirm the information by phone verification.

Your extension will ring within 1 minute. A voice prompt will play and ask for you to select # to continue. Once you do this, the voice prompt will again ask you to press # to verify your login. After the second #, the call will disconnect and you will advance to the next screen.

Step 6: Add a security key as an authentication method.

You will be returned to the "Security Info" screen after completing the enrollment of your office phone as an authentication method. Next, you will want to again select "Add Sign-In Method," but this time in the dropdown menu select "Security Key." Click "Add."

Step 7: Verify your identity using your office phone.

After selecting "Add" it will ask you to verify your identity. Click "Next" and it will offer you a phone call at the phone number that you enrolled in steps 4 and 5.  Click on the picture of the telephone, where it says "Call." Your phone will again ring within 1 minute, and you will again have to hit # two times. Then you will advance to the next screen.

Step 8: Choose a device type and continue.

It will now ask what type of security key you would like to enroll. Select "USB Device." It will then offer a small set of instructions, which you should read and understand before selecting "Next."

You will then receive a security prompt and you should select "OK" to continue.

You will then receive a second security prompt, where you should also select "OK."

Step 9: Create a PIN for your security key.

You will now be asked to create a PIN for your security key. Please choose a pin that is at least 6 digits in length that you will be sure to remember. Do not write down the pin.

After creating the pin. You will be asked to "touch the security key." Most keys require contact with your fingers on some gold plating, which may be in the center of the key or on the edges. If they are on the edges. It is best to use a "pinching" method to touch the key, so that you are touching both sides of the gold contact plates.

Step 10: Name your security key.

Name your security key. The name is unimportant, but if you have multiple keys, it may help you to identify which key is which.